FAQs | SunGrove Dental

· New patients

First-visit basics.

Most of what we get asked in the first phone call.

Are you taking new patients?: Yes — we always keep a few new-patient slots open each week. Book online or call (555) 000-0000 and we'll confirm a time within one business day.
What should I bring to my first visit?: Insurance card if you have one, a list of medications, and your previous dentist's name (we can request records on your behalf). That's all.
How long is the first appointment?: About an hour for routine new-patient visits — slightly longer if you haven't been seen in years. Closer to 90 minutes if combined with a cleaning.
Can I get an appointment this week?: Almost always. Same-day emergency exams are available daily, and routine cleanings usually book within 4–7 days.

· Insurance & billing

Itemized in writing before any chair time. Full billing policy.

What insurance do you accept?: Most major dental plans — Delta Dental, Cigna, MetLife, Aetna, BlueCross BlueShield, Guardian, United Concordia, and Humana, plus most state Medicaid plans. We bill them directly so you don't front the cost.
No insurance — what then?: Ask about our flat-fee membership plan: cleanings, exams, and X-rays included for an annual fee, plus a discount on other treatments. We also accept HSA/FSA and offer 6-month financing through CareCredit.
How do you handle pricing?: Itemized, in writing, before treatment. If a plan changes mid-procedure, we stop and re-quote. No surprise bills.
Do you offer payment plans?: Yes — CareCredit (6-month no-interest for plans over $500), in-house payment plans for established patients, and split-by-tooth scheduling so you can pace big treatment over multiple appointments.

· Anxious patients

Mark anxiety on day one — every team member sees it.

I get nervous at the dentist. What do you do?: We mark anxiety on your chart on day one. Longer visits, headphones, blankets, signal-to-pause options, and (when needed) light sedation are all available. Ask, and we'll plan around you.
Do you offer sedation?: Yes — nitrous oxide ("laughing gas") for milder anxiety, and IV sedation for surgical visits or severe phobia. Discussed before scheduling, never pushed.
Will I be judged for waiting too long to come back?: No. Most patients who haven't been in years are anxious about exactly that — and it's not a useful conversation. We focus on what we're seeing now and what to do next.

Open today until 6 PM

Send us a quick note. We answer same-day during open hours, next business day otherwise.